Penn Campus Recreation

Access & Eligibility

• The Recovery Room is open to all Penn Campus Recreation members.
• Reservations must be reserved through the Campus Recreation Portal.
• Current Penn students may use the Recovery Room free of charge.
• Non-student members (e.g., faculty, staff, alumni) must pay a $10 fee per session.

Reservations

• Recovery Room sessions are available in 45-minute time slots.
• All sessions must be reserved in advance through the Campus Recreation online portal
• Walk-ins are not permitted.

Check-In & Attendance

• Please check in at the facility desk at least 5 minutes before your scheduled session.
• Late arrivals may result in shortened sessions or loss of your reserved time.
• If you cannot attend your session, please cancel at least 2 hours in advance to avoid a no-show record.
• Repeated no-shows (3+) may result in temporary booking restrictions.

Equipment & Usage Guidelines

• The Recovery Room includes equipment such as:

o Normatec compression boots

o Massage chairs

o Foam rollers/mats

o Hyperice massage guns

• All users must receive basic orientation or instruction before first-time use of certain equipment.
• Equipment is for personal, recovery-focused use only—please do not alter settings or move equipment.

Cleanliness & Hygiene

• Users must wipe down all equipment after use with provided disinfectant wipes.
• Clean socks are required.
• No food is permitted; water in sealed containers is allowed.

Environment & Conduct

• The Recovery Room is a quiet wellness zone—please keep noise to a minimum.
• Phone calls are not allowed; devices must be silenced.
• Be respectful to staff and fellow users at all times.
• Misuse of equipment, disruptive behavior, or violations of policy may result in removal or disciplinary action.

Health & Safety

• Users are responsible for knowing their own health conditions and limitations.
• Do not use Recovery Room equipment if you are feeling unwell or have been advised not to use certain recovery tools by a healthcare provider.
• Please notify staff immediately if any equipment malfunctions or issues arise.

Personal Belongings

• Penn Campus Recreation is not responsible for lost or stolen items.
• Please store personal belongings in lockers or designated areas. Bags are not allowed in this space.

Refund Policy:
All program, service and membership sales are final.  Refunds requested as the result of an unforeseen circumstance will be considered on a case-by-case basis by the Director of Campus Recreation or Designee.  Approved exceptions/special circumstances are subject to prorating as well as processing fees. 

 Thank you for your patience as we work to process refunds as quickly as possible. All approved refunds will be returned via the methods noted below:

 Payments made by credit card will be refunded to the original card used at the time of payment and can take 10 - 15 business days to process.

A Recreation staff member will reach out to you for additional information needed for processing using the email address provided below.

Refund Form CLICK HERE